TERMENI SI CONDITII
Urmatorii termeni si conditii se vor aplica tuturor rezervarilor pentru unitatile de cazare afisate pe site-ul www.bookmyplace.ro, indiferent cum au fost efectuate (prin site-ul propriu, email, telefonic, agent de turism, sisteme sau motoare de rezervari). Va rugam sa va alocati timp sa le cititi inainte de a efectua o rezervare. Va rugam sa acordati atentie politicii de plata si de anulare inainte de a rezerva, la fel de bine ca tuturor termenilor si conditiilor din acest document. In acesti termeni si conditii, urmatoarele cuvinte scrise ingrosat vor insemna:
„Acordul” inseamna confirmarea rezervarii impreuna cu acesti termeni si conditii;
„Oaspete” inseamna persoana ce urmeaza a fi /sau care este deja cazata in oricare dintre unitatile de cazare;
„Proprietarul” inseamna persoana care exercita drepturile de proprietar, fie ca este acesta proprietar in sens propriu sau o alta persoana care, in temeiul legii sau al unui contract, exercita drepturile prevazute in prezentul document pentru proprietar, cu privire la unitatea de cazare;
„Unitatea de cazare” inseamna imobilul apartament listat pe site si care face obiectul rezervarii in care oaspetele va fi cazat;
“Site” inseamna site-ul www.bookmyplace.ro ;
“Procesatorul de plati” inseamna entitatea terta care intermedieaza efectuarea platii prin intermediul site-ului (ex. Stripe);
„Termeni si conditii” inseamna clauzele aplicabile raportului juridic de cazare dintre proprietar si oaspete, stipulate in acest document.
Prin semnarea Fisei de anuntare a sosirii si plecarii, respectiv prin consimtamantul exprimat online prin efectuarea rezervarii, oaspetele confirma ca a fost informat despre politica de aplicare a termenilor si conditiilor.
PROCEDURI DE REZERVARE
Rezervarile se pot efectua in avans. Tarifele pentru cazare se vor baza pe disponibilitatea de la data ofertarii. Oaspetii vor primi o confirmare a rezervarii, in scris, pe e-mail, de indata ce rezervarea a fost efectuata pe site.
TAXE SI PLATA
Tarifele oferite pe site includ toate taxele (de exemplu taxa de oras sau TVA unde e cazul) si sunt finale.
Prin efectuarea rezervarii, oaspetele isi da acordul ca procesatorul de plati sa retraga valoarea integrala a rezervarii de pe cardul de credit folosit pentru garantare, in momentul in care rezervarea devine nerambursabila, adica cu 10 zile inainte de data de check in. In situatia in care rezervarea este efectuata cu mai putin de 10 zile inainte de data de check in, procesatorul de plati va retrage pe loc valoarea integrala a rezervari de pe cardul de credit folosit pentru garantare. Platile vor fi efectuate doar in moneda locala a proprietatii (lei/ron), in acord cu procesul de rezervare.
In situatia in care cardul de credit oferit de oaspete spre garantare nu are suficiente fonduri pentru acoperirea rezervarii, atunci rezervarea va fi considerata invalida si va fi anulata. Aceasi situatie de anulare se aplica si in situatia in care oaspetele detine un card de credit cu o data invalida de expirare sau care expira inainte de ziua sosirii la unitate de cazare.
ANULARI SI NEPREZENTARI
Anularile asupra oricarei rezervari se pot efectua doar in scris, prin e-mail, la adresa: book@bookmyplace.ro. Anularea este gratuita pana cel tarziu cu 10 zile inainte de data de check in, cu exceptia situatiilor in care este stipulat altfel in momentul rezervarii. Odata retrasa de pe card contravaloarea rezervarii, aceasta devine nerambursabila. Oaspetele este raspunzator pentru plata catre proprietar a taxei de anulare, suma care este mentionata la momentul rezervarii.
In cazul in care oaspetele nu se prezinta la unitate de cazare/nu onoreaza rezervarea, proprietarul are dreptul de a retine contravaloarea integrala a rezervarii.
MODIFICARI ASUPRA REZERVARILOR
Modificarile survenite in urma oricaror rezervari se pot efectua doar in scris, prin e-mail, la adresa: book@bookmyplace.ro. Tarifele survenite in urma modificarilor pot varia, in functie de natura schimbarii, cat si de disponibilitatea in momentul modificarii aduse rezervarilor.
PARCAREA PRIVATA LA UNITATEA DE CAZARE
La unitatiile de cazare care beneficiaza de loc de parcare propriu (aceasta facilitate fiind mentionata in descrierea apartamentului pe site), proprietarul nu este responsabil pentru furtul sau distrugerea vehiculelor parcate pe locul de parcare. Recomandam oaspetilor sa fie siguri ca autovehiculul este incuiat si sa nu isi lase obiecte personale in masina. Proprietarul nu poate fi facut responsabil pentru daune facute catre terti de catre oaspete in zona parcarii proprii. Oaspetele are obligatia de a se comporta in asa fel incat sa previna afectarea sanatatii personale si a altor persoane, a bunurilor, a naturii si a mediului inconjurator. Proprietarul nu este responsabil pentru daunele cauzate de oaspete in afara premizelor unitatii de cazare.
POLITICI DE CHECK IN (cazare) SI DE CHECK OUT (decazare)
Check in: incepand cu ora 14:00
Check out: inainte de ora 11:00
Proprietarul este indreptatit sa cazeze un oaspete doar daca acesta se supune acestor termeni si conditii. Conform legilor din Romania, toate unitatile de cazare au obligatia de a intocmi Fisa de anuntare a sosirii si plecarii. In e-mail-ul de confirmare a rezervarii, oaspetele va primi un link ce contine Fisa de anuntare a sosirii si plecarii. Aceasta trebuie completata online, in mod corespunzator, in concordanta cu legile din Romania, inainte de momentul efectuarii check in-ului la unitatea de cazare. In caz de necompletare, oaspetele nu se va putea caza la unitatea de cazare.
La unitatea de cazare exista un sistem de self check in, ceea ce inseamna ca oaspetele va prelua cheia dintr-o cutie cu cifru, in momentul in care ajunge la locatie. In ziua check in-ului, in urma completarii de catre acesta a Fisei de anuntare a sosirii si plecarii, oaspetele va primi, nu mai tarziu de ora obisnuita de check in (14:00), un e-mail ce contine toate informatiile necesare pentru a face check in-ul.
Cererile pentru cazari mai devreme, dar nu mai devreme de ora 09:00, vor putea fi confirmate cu o zi inainte de data de check in, in intervalul orar 19:00 – 20:00, printr-un mesaj scris adresat proprietarului, fie pe adresa de e-mail sau prin intermediul WhatsApp. Unitatea de cazare va recomanda rezervarea noptii de dinaintea cazarii pentru situatiile in care se doreste garantarea pentru cazarea mai devreme decat ora standard.
Cererile pentru check out mai tarziu vor putea fi confirmate doar cu o zi inainte de check out, in functie de disponibilitatea zilei respective si pot fi supuse unor taxe aditionale. Depasirea orei de decazare (check out) fara anuntarea in prealabil a proprietarului, poate duce la extra taxe, inclusiv dar nu limitat la taxa de decazare tarzie sau chiar taxa de cazare pentru o noapte suplimentara.
Unitatea de cazare nu are posibilitatea de a depozita in interiorul apartamentului, pentru o perioada scurta de timp, bagajele oaspetilor, inainte sau dupa cazare. Exceptie fac unitatile de cazare care au un dulap special destinat depozitarii bagajelor, vizibil in zonele comune (casa scarii, lobby, etc). In aceste cazuri, proprietarul nu este responsabil pentru obiectele pierdute/disparute, intreaga responsabilitate fiind a oaspetelui.
POLITICA DE ACCEPTARE COPII
Unitatile de cazare pot caza doar copii cu varsta de peste 14 ani impliniti in momentul cazarii. Oaspetii se obliga sa aiba grija de copiii alaturi de care se vor caza si nu ii vor lasa nesupravegheati.
Unitatea de cazare Mid City Apartments este destinata exclusiv adultilor.
DETERIOARAREA, DISTRUGEREA SAU INSUSIREA BUNURILOR PROPRIETATII
Oaspetele va fi direct raspunzator pentru orice prejudiciu adus unitatii de cazare, asupra oricarui mobilier, aparatura electronica, obiecte sanitare, pardoselii, finisajului sau oricarui accesoriu prin actul produs de sine, invitatii sai, subcontractori sau musafiri.
Daca aceste deteriorari/distrugeri vor fi observate dupa plecarea oaspetelui (fara ca acesta sa fi anuntat unitatea de cazare in prealabil), proprietarul isi rezerva dreptul de a recupera automat contravaloarea prejudiciului direct de pe cardul de credit al oaspetelui sau prin alte metode legale pe care le are la dispozitie.
Proprietarul isi rezerva dreptul de a incasa contravaloarea oricarui obiect insusit de catre oaspete din unitatea de cazare la valoarea integrala de inlocuire a obiectului disparut. Aceasta reparatie nu exclude posibilitatea antrenarii raspunderii penale, civile sau contraventionale a oaspetelui.
Proprietarul isi rezerva dreptul de a actiona impotriva oricarui oaspete care incearca sa blocheze si care deterioreaza orice echipament folosit pentru detectarea si/sau stingerea de fum sau incendiu (detectoarele din camere, extinctoarele si/sau hidranti), precum si a senzorilor de decibeli sau a camerelor de supraveghere montate la exteriorul cladirii, dupa caz.
Oaspetii care aduc astfel de prejudicii vor fi taxati cu orice cost survenit proprietatii in urma actiunii lor, si pot fi indrumati sa paraseasca unitatea de cazare.
In situatia in care se observa aceste prejudicii dupa decazarea oaspetelui, acestuia ii va fi retrasa suma de bani de pe cardul de credit furnizat pentru garantare.
OBIECTE PIERDUTE/UITATE
Proprietarul nu este raspunzator pentru obiectele personale pierdute sau uitate de catre oaspeti la unitatea de cazare. In masura in care personalul firmei de curatenie sesizeaza existenta unor obiecte personale ale oaspetelui ramase la unitatea de cazare dupa ce acesta a efectuat check out-ul, acestea se vor returna oaspetelui daca acesta le solicita in decurs de 24 de ore de la momentul decazarii (check out-ului).
COMPORTAMENTUL
Proprietarul isi rezerva dreptul de a judeca nivelul de atitudine, comportament si de zgomot acceptat al oaspetelui, acesta trebuind sa intreprinda toate masurile necesare pentru a corecta actiunile asa cum sunt solicitate de catre reprezentantii proprietarului.
Proprietarul nu poate caza persoane sub influenta alcoolului sau a drogurilor sau a oricaror substante narcotice si psihotrope.
In situatia in care nu se ajunge la o intelegere amiabila in legatura cu comportamentul problematic, unitatea de cazare poate inceta o rezervare si poate solicita decazarea imediata a oaspetelui fara a fi obligata sa restituie banii platiti pe cazare sau sa plateasca vreo compensare.
Proprietarul isi rezerva dreptul de a nu caza oaspeti cu atitudine agresiva, insultatoare verbal sau fizic in momentul de cazare (check in), in timpul sederii sau in ziua de decazare (check out). Proprietarul este indreptatit sa anuleze imediat rezervarea si sa efectueze expulzarea din incinta proprie fara a oferi nico compensare, in cazul in care aceste reguli vor fi incalcate.
FARA DISCRIMINARI
Face parte din politica proprietarului sa nu discrimineze oamenii in functie de rasa, culoare, nationalitate, sex, statut marital sau social, varsta, origini etnice sau persoane cu dizabilitati si, ca o gazda responsabila, stim ca avem datoria de a ne proteja atat oaspetii, cat si personalul, de un comportament neadecvat. Oaspetele are obligatia sa adere acestei politici, iar reprezentantul proprietarului poate decide daca persoanele care nu au respectat aceasta politica mai pot ramane sau nu cazate la unitatea de cazare.
POLITICA DE OCUPARE A CAMERELOR
Numarul de oaspeti care va fi cazat la oricare din unitatile de cazare prezente pe site, va fi strict limitat, conform rezervarii, si sub nicio circumstanta nu poate depasi numarul maxim de persoane admis la fiecare unitate de cazare in parte, asa cum este mentionat pe site. Limitarile au fost stabilite pentru sanatatea, siguranta, confortul oaspetilor, cat si din motive tehnice sau operationale ale unitatii de cazare respective.
Oaspetele este de acord ca daca numarul de ocupanti al uneia sau mai multor unitati de cazare este mai mare decat cel din rezervarea confirmata, proprietarul nu va fi facut responsabil si nici nu va accepta mai multe persoane in conditiile respectivei rezervari.
Singurele persoane care vor avea acces la unitatea de cazare sunt persoanele mentionate in Fisa de anuntare a sosirii si plecarii, nefiind acceptata prezenta unor invitati/musafiri care sa innopteze la unitatea de cazare, pe parcursul sederii oaspetilor.
Pentru prevenirea oricaror neintelegeri la cazare (check in) va rugam sa rezervati cu atentie si sa ne transmiteti informatiile reale asupra rezervarii, in care sa apara clar notate datele de cazare si numarul de oaspeti. Intotdeauna vom incerca sa intampinam schimbarile, nevoile si cererile oaspetilor nostri, insa nu vom fi responsabili pentru cererile pe care nu le putem onora in urma unei rezervari efectuate gresit.
In situatia in care oaspetele nu va putea fi cazat datorita unei dispute aparute referitor la rezervarea confirmata si in neconcordanta cu numarul de persoane sosite la cazare, precum si in situatia prezentarii la cazare cu copii mai mici de 14 ani impliniti, rezervarea va fi tratata ca „neprezentare” si nu va fi restituita contravaloarea serviciilor platite.
PERSOANE CU DIZABILITATI
Proprietarul nu detine in gestiune unitati de cazare care sa includa facilitati speciale pentru persoane cu dizabilitati.
ANIMALE DE COMPANIE
Animalele de companie nu sunt permise la niciuna dintre unitatile de cazare.
POLITICA DE NEFUMATORI SI FOC APRINS
Prin fumat se intelege folosirea/aprinderea oricarui tip de tigari: traditionala, iqos, glo, tigara electronica, vapo, tigari de foi, narghilea samd.
Fumatul este strict interzis in interiorul tuturor unitatilor de cazare. La unitatile de cazare care detin un balcon sau o terasa, fumatul este permis doar in exterior, in spatiul special amenajat de pe balcon/terasa.
In cazul in care se va incalca interdictia de fumat cat si cea de folosire de substante narcotice si/sau psihotrope oriunde in interiorul proprietatii, unitate de cazarea va percepe o taxa speciala de 200 euro la care se va adauga numarul de nopti in care unitate de cazarea nu a putut fi folosita datorita acestor incalcari.
Aprinderea oricarei surse de foc, inclusiv de lumanari, artificii si / sau betisoare aromatice este strict interzisa in interiorul proprietatii si va atrage dupa sine penalizari in valoare de 200 euro.
Pentru nerespectarea situatiilor descrise mai sus, proprietarul are dreptul si obligatia sa anunte politia si sa anuleze imediat cazarea fara a returna nicio valoare oaspetelui.
POLITICA DE GARANTARE
O carte de credit valabila ce va fi folosita ca garantie / depozit sau pentru preautorizare este solicitata in momentul rezervarii.
RASPUNDERE CONTRACTUALA
Proprietarul nu este raspunzator in cazul pierderii sau deteriorarii obiectelor personale ale oaspetilor. Raspunderea proprietarului este limitata in concordanta cu reglementarile legale si a prezentului document.
Proprietarul nu este raspunzator pentru deteriorarea sau disparitia obiectelor personale ale oaspetilor, in urma interactiunii acestora cu alte persoane in afara personalului proprietarului, pe parcursul sederii.
Proprietarul recomanda oaspetilor sa se asigure ca, pe intreaga perioada in care acestia nu se afla la unitatea de cazare, usa acesteia este inchisa, in caz contrar proprietarul nu isi asuma raspunderea pentru disparitia obiectelor personale. Oaspetilor le este recomandat sa aiba incheiata o asigurare de calatorie care sa acopere costurile eventualelor evenimente precum pierderea bagajelor, obiectelor personale, sau banilor.
FORTA MAJORA
Proprietarul nu va incalca termenii si conditiile acestui acord daca nu va putea onora serviciile descrise mai sus, si va avea dreptul sa anuleze o rezervare daca nu mai este capabil sa ofere servicii de cazare, datorita uneia sau mai multora dintre urmatoarele circumstante:
- oricare dintre partile unitatii de cazare este inchisa datorita incendiului, alterarii, deteriorarii sau redecorarii la ordinul unei autoritati publice pentru orice motiv, altul decat cel decis de proprietar.
- imposibilitatea alimentarii unitatii de cazare cu gaz, electricitate sau apa venita din exteriorul unitatii de cazare.
- incendiul, explozia, grevele sau mitingurile spontane, furtuna, vijelia, fulgerarea, inundatiile, canalizarea infundata care refuleaza, cutremurele sau urmarile oricareia dintre acestea duc la imposibilitatea unitatii de cazare de a-si oferi serviciile.
ANULARILE FACUTE DE PROPRIETAR
Proprietarul poate anula orice rezervare imediat dupa ce un oaspete intarzie plata conform termenilor si conditiilor din momentul rezervarii sau daca un oaspete devine insolvabil sau daca oaspetele incalca oricare dintre clauzele stipulate in termenii si conditiile de mai sus.
CONDITII SI INFORMARI GENERALE
Din motive de securitate, un sistem de supraveghere video poate fi activ in exteriorul cladirii, precum si un sistem de monitorizare a numarului de decibeli in interiorul proprietatii. Folosirea inregistrarilor video este facuta in mod regulat prin aplicarea legii de protectie a datelor personale. Personalul unitatii de cazare nu este autorizat sa faca uz de aceste inregistrari si nici sa le puna la dispozitia unor terti, cu exceptia solicitariii in scris primita de la organele de politie, dupa legitimare.
Acordul va fi interpretat in conformitate cu legislatia romana, iar oaspetele este de acord sa se supuna jurisdictiei instantelor din Cluj-Napoca, Romania.
Nicio modificare a prezentului acord nu este valabila decat daca este facuta in scris si semnata de fiecare dintre parti sau in numele acesteia.
Neexercitarea sau exercitarea cu intarziere a oricarui drept sau remediu prevazut in prezentul acord ori prin lege de catre proprietar nu constituie o renuntare la acest drept sau remediu si nici nu va impiedica sau restrictiona exercitarea in continuare a acelui drept sau remediu.
PARERI, SUGESTII & RECLAMATII
Suntem bucurosi sa primim sugestii de la dvs., pe care sunteti de acord ca proprietarul le poate utiliza gratuit pentru a reproduce, dezvalui si / sau distribui fara limitare si pentru orice scop, inclusiv opiniile, recomandarile si experientele dvs. Va asiguram ca suntem foarte deschisi si doritori sa solutionam orice reclamatie/sugestie cu privire la rezervari, anulari, restituiri solicitate etc. daca reclamatia a fost primita in termen de maxim 3 zile de la producerea evenimentului care a dat nastere reclamatiei/sugestiei.
In cazul in care un oaspete are o plangere in timpul sederii sale la unitatea de cazare, acesta trebuie sa o aduca la cunostinta proprietarului cat mai curand posibil, pentru a permite acestuia sa se ocupe de aceasta problema pe durata sederii oaspetelui.
English Version
TERMS AND CONDITIONS
The following terms and conditions apply to all bookings for accommodation units displayed on the website www.bookmyplace.ro, regardless of how they were made (through the website, email, phone, travel agent, reservation systems, or engines). Please take the time to read them before making a reservation. Pay special attention to the payment and cancellation policy, as well as all the terms and conditions outlined in this document. In these terms and conditions, the following bolded words will mean:
– “Agreement” means the booking confirmation together with these terms and conditions;
– “Guest” means the person who will be or is already accommodated in any of the accommodation units;
– “Owner” means the person who exercises the rights of an owner, whether this person is the actual owner or another person who, under the law or a contract, exercises the rights provided in this document for the owner regarding the accommodation unit;
– “Accommodation Unit” means the apartment property listed on the site that is the subject of the booking where the guest will be accommodated;
– “Site” means the website www.bookmyplace.ro;
– “Payment Processor” means the third-party entity that intermediates the payment through the site (e.g. Stripe);
– “Terms and Conditions” means the clauses applicable to the legal accommodation relationship between the owner and the guest, stipulated in this document.
By signing the Arrival and Departure Registration Form or by giving online consent through making a booking, the guest confirms that they have been informed about the application policy of these terms and conditions.
RESERVATION PROCEDURES
Reservations can be made in advance. Accommodation rates will be based on availability at the time of offering. Guests will receive a booking confirmation in writing via email as soon as the reservation is made on the site.
FEES AND PAYMENT
The rates offered on the site include all taxes (e.g., city tax or VAT where applicable) and are final.
By making a booking, the guest agrees that the payment processor will withdraw the full amount of the booking from the credit card used for guarantee when the booking becomes non-refundable, i.e., 10 days before the check-in date. If the booking is made less than 10 days before the check-in date, the payment processor will immediately withdraw the full amount of the booking from the credit card used for guarantee. Payments will only be made in the local currency of the property (lei/ron), in accordance with the reservation process.
If the credit card provided by the guest for guarantee does not have sufficient funds to cover the booking, the reservation will be considered invalid and will be canceled. The same cancellation situation applies if the guest provides a credit card with an invalid expiration date or that expires before the check-in date at the accommodation unit.
CANCELLATIONS AND NO-SHOWS
Cancellations for any booking can only be made in writing, via email, to book@bookmyplace.ro. Cancellation is free of charge until 10 days before the check-in date, unless otherwise stipulated at the time of booking. Once the booking amount is withdrawn from the card, it becomes non-refundable. The guest is responsible for paying the cancellation fee to the owner, the amount of which is mentioned at the time of booking.
If the guest does not show up at the accommodation unit/honor the booking, the owner has the right to retain the full amount of the reservation.
CHANGES TO RESERVATIONS
Changes to any bookings can only be made in writing, via email, to book@bookmyplace.ro. Fees resulting from changes may vary depending on the nature of the change and the availability at the time the change is made.
PRIVATE PARKING AT THE ACCOMMODATION UNIT
At accommodation units that offer private parking (this facility being mentioned in the apartment description on the site), the owner is not responsible for the theft or damage to vehicles parked in the parking space. Guests are advised to ensure that the vehicle is locked and not to leave personal belongings in the car. The owner cannot be held responsible for damages caused to third parties by the guest in the private parking area. The guest is obliged to behave in such a way as to prevent affecting personal health and that of other persons, property, nature, and the environment. The owner is not responsible for damages caused by the guest outside the premises of the accommodation unit.
CHECK-IN AND CHECK-OUT POLICIES
– Check-in: from 14:00
– Check-out: before 11:00
The owner is entitled to accommodate a guest only if they comply with these terms and conditions. According to Romanian laws, all accommodation units are required to complete the Arrival and Departure Registration Form. In the reservation confirmation email, the guest will receive a link containing the Arrival and Departure Registration Form. This must be completed online, in accordance with Romanian laws, before the check-in at the accommodation unit. In case of non-completion, the guest will not be able to check-in at the accommodation unit.
The accommodation unit has a self-check-in system, meaning the guest will retrieve the key from a lockbox when they arrive at the location. On the day of check-in, after completing the Arrival and Departure Registration Form, the guest will receive, no later than the usual check-in time (14:00), an email containing all the information necessary for check-in.
Requests for early check-ins, but not earlier than 09:00, can be confirmed the day before the check-in date between 19:00 – 20:00 via a written message to the owner, either by email or WhatsApp. The accommodation unit recommends booking the night before the stay for situations where early check-in is desired to be guaranteed earlier than the standard time.
Requests for late check-outs can only be confirmed one day before check-out, depending on availability for that day and may be subject to additional fees. Exceeding the check-out time without prior notice to the owner may lead to extra charges, including but not limited to late check-out fees or even an additional night’s accommodation fee.
The accommodation unit cannot store guests’ luggage inside the apartment for a short period before or after the stay. Exceptions are the accommodation units that have a special luggage storage cabinet, visible in common areas (staircase, lobby, etc.). In these cases, the owner is not responsible for lost/missing items, and the entire responsibility lies with the guest.
CHILDREN POLICY
The accommodation units can only accommodate children over the age of 14 at the time of check-in. Guests are obliged to take care of the children they will be staying with and not leave them unsupervised.
The Mid City Apartments accommodation unit is for adults only.
DAMAGE, DESTRUCTION, OR APPROPRIATION OF PROPERTY
The guest will be directly responsible for any damage caused to the accommodation unit, to any furniture, electronic devices, sanitary objects, flooring, finishing, or any accessory by their act, their guests, subcontractors, or visitors.
If these damages/destructions are noticed after the guest’s departure (without them having notified the accommodation unit beforehand), the owner reserves the right to automatically recover the value of the damage directly from the guest’s credit card or by other legal methods available.
The owner reserves the right to charge for any item appropriated by the guest from the accommodation unit at the full replacement value of the missing item. This recovery does not exclude the possibility of engaging the guest’s criminal, civil, or contravention liability.
The owner reserves the right to take action against any guest who attempts to block and damage any equipment used for smoke or fire detection and/or extinguishing (detectors in rooms, extinguishers, and/or hydrants), as well as decibel sensors or surveillance cameras mounted outside the building, as applicable.
Guests who cause such damages will be charged with any costs incurred by the property due to their actions and may be directed to leave the accommodation unit.
If these damages are observed after the guest’s check-out, the amount of money will be withdrawn from the credit card provided for guarantee.
LOST/FORGOTTEN ITEMS
The owner is not responsible for personal items lost or forgotten by guests at the accommodation unit. If the cleaning staff notices the presence of personal items of the guest left at the accommodation unit after check-out, they will be returned to the guest if requested within 24 hours from the check-out time.
GUEST’S BEHAVIOR
The owner reserves the right to judge the acceptable level of guest behavior, attitude, and noise, and the guest must take all necessary measures to correct actions as requested by the owner’s representatives.
The owner cannot accommodate persons under the influence of alcohol, drugs, or any narcotic and psychotropic substances.
If an amicable agreement regarding problematic behavior cannot be reached, the accommodation unit may terminate a reservation and request the guest’s immediate check-out without being obliged to refund the accommodation payment or to pay any compensation.
The owner reserves the right not to accommodate guests with aggressive, verbally or physically insulting attitudes at check-in, during the stay, or on the check-out day. The owner is entitled to immediately cancel the reservation and perform the expulsion from the premises without offering any compensation if these rules are violated.
NON-DISCRIMINATION POLICY
It is the owner’s policy not to discriminate against people based on race, color, nationality, sex, marital or social status, age, ethnic origins, or persons with disabilities, and as a responsible host, we know we have a duty to protect both our guests and staff from inappropriate behavior. The guest is obliged to adhere to this policy, and the owner’s representative may decide whether persons who have violated this policy can remain or not accommodated at the accommodation unit.
ROOM OCCUPANCY POLICY
The number of guests accommodated in any of the accommodation units listed on the site will be strictly limited according to the reservation and under no circumstances can exceed the maximum number of people allowed at each accommodation unit as mentioned on the site. These limitations have been established for the health, safety, comfort of guests, and in accordance with the security policies of the accommodation unit. These limits will be strictly respected.
Guests who exceed the number of guests allowed to stay in an accommodation unit will be asked to immediately leave the accommodation unit. If an additional guest is added after the booking is made, the guest must immediately inform the owner of the modification of the initial booking.
All guests must be registered by the host on the Arrival and Departure Registration Form upon arrival and cannot be changed or replaced during the stay at the accommodation unit.
To prevent any misunderstandings at check-in, please make your reservation carefully and provide accurate information about your booking, clearly noting the dates of stay and the number of guests. We will always try to accommodate changes, needs, and requests from our guests, but we will not be responsible for requests that we cannot fulfill due to incorrect bookings.
In the event that a guest cannot be accommodated due to a dispute regarding the confirmed reservation and a discrepancy with the number of people arriving for the stay, as well as in the case of guests presenting with children under 14 years old, the reservation will be treated as a “no-show” and the cost of the services paid will not be refunded.
PERSONS WITH DISABILITIES
The owner does not manage accommodation units that include special facilities for persons with disabilities.
PET POLICY
Pets are not allowed at any of the accommodation units.
NON-SMOKING AND OPEN FLAME POLICY
Smoking is defined as the use/lighting of any type of cigarette: traditional, IQOS, GLO, electronic cigarette, vape, cigars, hookah, etc.
Smoking is strictly prohibited inside all accommodation units. At accommodation units that have a balcony or terrace, smoking is permitted only outside, in the specially designated area on the balcony/terrace.
If the smoking ban, as well as the ban on the use of narcotic and/or psychotropic substances anywhere inside the property, is violated, the accommodation unit will charge a special fee of 200 euros plus the number of nights the accommodation unit could not be used due to these violations.
Lighting any source of fire, including candles, fireworks, and/or incense sticks, is strictly prohibited inside the property and will incur a penalty of 200 euros.
For non-compliance with the situations described above, the owner has the right and obligation to notify the police and immediately cancel the accommodation without refunding any amount to the guest.
GUARANTEE POLICY
A valid credit card to be used as a guarantee/deposit or for pre-authorization is required at the time of booking.
CONTRACTUAL LIABILITY
The owner is not responsible for the loss or damage of guests’ personal belongings. The owner’s liability is limited in accordance with legal regulations and this document.
The owner is not responsible for the deterioration or disappearance of guests’ personal belongings due to their interaction with people other than the owner’s staff during their stay.
The owner recommends that guests ensure that, for the entire period they are not at the accommodation unit, the door is closed; otherwise, the owner does not assume responsibility for the disappearance of personal belongings. Guests are advised to have travel insurance that covers the costs of potential events such as loss of luggage, personal belongings, or money.
FORCE MAJEURE
The owner will not be in breach of the terms and conditions of this agreement if unable to honor the services described above and will have the right to cancel a reservation if no longer capable of providing accommodation services due to one or more of the following circumstances:
- Any part of the accommodation unit is closed due to fire, alteration, damage, or redecoration by order of a public authority for any reason other than one decided by the owner.
- Inability to supply the accommodation unit with gas, electricity, or water from outside the accommodation unit.
- Fire, explosion, strikes or spontaneous rallies, storm, gale, lightning, floods, backed-up sewage, earthquakes, or the consequences of any of these events making it impossible for the accommodation unit to offer its services.
CANCELLATIONS MADE BY THE OWNER
The owner may cancel any reservation immediately if a guest delays payment according to the terms and conditions at the time of booking, if a guest becomes insolvent, or if the guest breaches any of the clauses stipulated in the above terms and conditions.
GENERAL CONDITIONS AND INFORMATION
For security reasons, a video surveillance system may be active outside the building, as well as a decibel monitoring system inside the property. The use of video recordings is done regularly in compliance with personal data protection laws. Accommodation staff are not authorized to use these recordings or make them available to third parties, except upon a written request received from law enforcement, upon proper identification.
The agreement will be interpreted in accordance with Romanian law, and the guest agrees to submit to the jurisdiction of the courts in Cluj-Napoca, Romania.
No modification of this agreement is valid unless made in writing and signed by each party or on behalf of each party.
The owner’s failure to exercise or delay in exercising any right or remedy provided by this agreement or by law does not constitute a waiver of that right or remedy and does not prevent or restrict further exercise of that right or remedy.
FEEDBACK, SUGGESTIONS & COMPLAINTS
We are happy to receive suggestions from you, which you agree the owner can use freely to reproduce, disclose, and/or distribute without limitation and for any purpose, including your opinions, recommendations, and experiences. We assure you that we are very open and willing to resolve any complaint/suggestion regarding bookings, cancellations, requested refunds, etc., if the complaint is received within a maximum of 3 days from the event that gave rise to the complaint/suggestion.
If a guest has a complaint during their stay at the accommodation unit, they should bring it to the owner’s attention as soon as possible, to allow the owner to address the issue during the guest’s stay.